ordering

After you choose the model and colour combination in our online order form, we need to confirm it, issue a proforma invoice and then you are set for the next step – payment.

Depending on our current stock, delivery time may be up to 7-8 weeks after the deposit payment was registered.

payment

We build specialized boards and we require a part of the board to be prepaid to allow the production to start. As the boards are expensive items, we prefer bank wire transfer payment. Communicated prices do not include VAT which will be added depending on your delivery address. Transportation cost will be added based on your delivery address.  Once you pay and we confirm that we received the money, production of your board will start.

shipment

Production and shipment is fullfilled by Flikka d.o.o., Slovenia. Once the board is finished, we carefully pack it and send it to the required address. The cost is usually calculated at the moment of ordering and added to the invoice. We mainly use DHL or TNT and we can ship worldwide. If you have some special requirements let us know at the time of ordering and we will look for a solution.

AIRINSIDE will notify customers by e-mail when their order leaves its premises with the shipping courier.

One board package cost around 70-80 EUR shipped to mainland EU. For other locations, we will send you an exact quote. Rates are custom duty excluded. Process of payment is handled by a third party (usually carrier) and AIRINSIDE is not responsible to cover incurred costs.

AIRINSIDE is not responsible for any package that gets damaged or lost due to other country customs or postal service. If the item is lost, damaged, or delayed by the shipping service, we are not responsible for it, but will help you resolve the issue with the delivery courier. Until resolved no refunds, credits, or replacements will be given by AIRINSIDE.

product manual

Using a board is quite simple, but there might be some details that could arise some questions…Please check our online product manual (link).

warranty

AirInside board have 2-years guarantee against failure of materials or workmanship (delamination, softening of the hull, inserts, fin and mast boxes), and no guarantee against breakage.

This guarantee commitment does not cover damage caused by:
– normal tear and wear (scratches, punctures, dents, fading and paint or sticker chipping)
– improper handling, storage, maintenance or care
– use in commercial, rental or teaching environments
– incorrect operating of the air valve.
– incorrect set-up and usage of unsuitable gear
– accidents, misuse, unauthorized repairs or modifications
– wing foiling with an already damaged board
– heat or excessive exposure to sunlight (temperatures over 50°C).
Buyer is responsible to check proper functioning and condition of the product at all times.

Claims can only be made to AIRINSIDE gmbh. In case of a claim please contact AIRINSIDE as soon as possible. Your board will be handled (repaired or replaced) to our own judgment. Please also note that a substitution or a repair of a damaged board does not extend its original guarantee period.

Claims will only be accepted upon presentation of the original receipt. Only original buyers are entitled to make claims.
Legal jurisdiction is the court of Nidau, Switzerland.

In the case of a confirmed warranty claim, the customer covers the cost of transportation of the replacement.